account-tiering
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@gtmagentsInstall SkillAutomation
Skill
/sla-tracking
Use to design measurement, alerting, and reporting for MQL\u2192SQL\
Claude Code
$ npx -y skills add gtmagents/gtm-agents --skill sla-tracking --agent claude-code
Codex
$ npx skills add gtmagents/gtm-agents --skill sla-tracking -a codex -y
Cursor
$ npx skills add gtmagents/gtm-agents --skill sla-tracking -a cursor -y
Gemini CLI
$ npx skills add gtmagents/gtm-agents --skill sla-tracking -a gemini-cli -y
GitHub Copilot
$ npx skills add gtmagents/gtm-agents --skill sla-tracking -a github-copilot -y
OpenCode
$ npx skills add gtmagents/gtm-agents --skill sla-tracking -a opencode -y
Windsurf
$ npx skills add gtmagents/gtm-agents --skill sla-tracking -a windsurf -y
SKILL.md
sla-tracking.SKILL.mdname: sla-tracking description: "Use to design measurement, alerting, and reporting for MQL\u2192SQL\ \ SLAs."
SLA Tracking System Skill
When to Use
- Establishing or revisiting SLA metrics between marketing, SDR, and sales pods.
- Building dashboards/alerts for pipeline speed and follow-up compliance.
- Running retrospectives after SLA breaches or pipeline delays.
Framework
1. **Definitions** – clarify timestamps (MQL, SAL, SQL), owner transitions, and acceptance criteria. 2. **Targets** – set response + acceptance SLAs per segment, region, or channel. 3. **Measurement** – configure data pipelines pulling MAP + CRM events, dedupe logic, and exclusions. 4. **Alerting** – thresholds, notification channels, severity levels, and on-call rotation. 5. **Review Cadence** – weekly dashboards, monthly retros, quarterly recalibration.
Templates
- SLA scorecard (segment → target → actual → variance → owner).
- Alert playbook with trigger conditions and escalation steps.
- Retro template capturing root cause, fixes, and follow-up experiments.
Tips
- Anchor SLAs to revenue impact (pipeline $) to drive accountability.
- Include qualitative context (reason codes) to separate data gaps vs true SLA misses.
- Pair with `routing-logic` updates when volume spikes create bottlenecks.
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Questions about sla-tracking.
- Which coding agents can use sla-tracking?
- sla-tracking installs in Claude Code, Codex, Cursor, Gemini CLI, GitHub Copilot, OpenCode and Windsurf with the skills CLI, using each agent's flag shown on this page. Flowy's auto-invocation, which fires a skill when your prompt matches, runs in Claude Code only.