/build-success-plan

name: build-success-plan
description: Produces a joint success plan with milestones, KPIs, stakeholders, and expansion hooks.
usage: /account-management:build-success-plan --account "Acme Corp" --horizon 2q --include-expansion true

Command: build-success-plan

Inputs

• **account** – customer/account name or ID.
• **horizon** – time window (quarter, 2q, year).
• **include-expansion** – true/false to automatically layer in upsell plays.
• **stakeholders** – optional list of customer/internal execs to highlight.
• **metrics** – optional KPIs to emphasize (time-to-value, adoption, ROI, NPS).

Workflow

1. **Context Intake** – pull objectives, usage, sentiment, open projects, and exec notes. 2. **Milestone Drafting** – translate objectives into measurable milestones with KPIs + owners. 3. **Play Attach** – recommend adoption, expansion, or advocacy plays aligned to milestones. 4. **Governance Design** – set review cadence, communication plan, and escalation paths. 5. **Packaging** – output plan doc + QBR-ready summary.

Outputs

• Joint success plan with objectives, milestones, KPIs, owners, timelines.
• Governance checklist (cadence, meetings, communication).
• Expansion opportunities mapped to milestones.

Agent/Skill Invocations

• `success-planner` – facilitates design + alignment.
• `relationship-director` – ensures executive engagement and narratives.
• `account-health-analyst` – injects health metrics and signals.
• `success-planning-framework` skill – provides templates + rubric.
• `expansion-playbook` skill – surfaces upsell/cross-sell motions.

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