/sentiment-feedback-loop
Process for capturing qualitative feedback and injecting it into CS playbooks.
$ npx -y skills add gtmagents/gtm-agents --skill sentiment-feedback-loop --agent claude-codeHow it fires
How this skill gets triggered: by you, by Claude, or both.
- Fires itselfAuto-invocation. Claude auto-loads it when your prompt matches the work.Auto-invocation is when the right skill fires by itself at the right moment, driven by a FLOW.md router and a hook, instead of you invoking it by name. It is the difference between a skill being installed and a skill actually getting used.Read the full definition →
- You can call itInvoke it directly when you want it.
- Slash command
/sentiment-feedback-loop
Context preview
The summary Claude sees to decide when to auto-load this skill.
Process for capturing qualitative feedback and injecting it into CS playbooks.
SKILL.md
sentiment-feedback-loop.SKILL.mdname: sentiment-feedback-loop description: Process for capturing qualitative feedback and injecting it into CS playbooks.
Sentiment Feedback Loop Skill
When to Use
- Enriching health scores with qualitative insights from surveys, CSM notes, and communities.
- Building voice-of-customer summaries for exec updates or escalations.
- Prioritizing product/CS actions based on sentiment trends.
Framework
1. **Source Intake** – NPS/CSAT, support tickets, call notes, community threads, surveys. 2. **Tagging & Themes** – apply taxonomy for product area, sentiment, urgency, persona. 3. **Routing Rules** – send critical feedback to owners (product, eng, CS, exec sponsors). 4. **Insight Packaging** – compile trend summaries, quotes, and recommended actions. 5. **Closed-Loop Tracking** – log actions taken, status, and customer follow-up.
Templates
- Sentiment tagging spreadsheet or Notion template.
- Weekly VOC digest format for leadership.
- Follow-up tracker for commitments back to customers.
Tips
- Automate ingestion where possible but maintain human review for nuance.
- Highlight positive sentiment for advocacy/reference programs too.
- Pair with `monitor-customer-health` and `run-escalation-playbook` for context.
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