/reward-ops
Use to run day-to-day loyalty reward catalog management and fulfillment.
$ npx -y skills add gtmagents/gtm-agents --skill reward-ops --agent claude-codeHow it fires
How this skill gets triggered: by you, by Claude, or both.
- Fires itselfAuto-invocation. Claude auto-loads it when your prompt matches the work.Auto-invocation is when the right skill fires by itself at the right moment, driven by a FLOW.md router and a hook, instead of you invoking it by name. It is the difference between a skill being installed and a skill actually getting used.Read the full definition →
- You can call itInvoke it directly when you want it.
- Slash command
/reward-ops
Context preview
The summary Claude sees to decide when to auto-load this skill.
Use to run day-to-day loyalty reward catalog management and fulfillment.
SKILL.md
reward-ops.SKILL.mdname: reward-ops description: Use to run day-to-day loyalty reward catalog management and fulfillment.
Reward Operations Skill
When to Use
- Launching or refreshing reward catalogs.
- Coordinating fulfillment vendors and automation.
- Auditing operational readiness before major loyalty pushes.
Framework
1. **Catalog Governance** – metadata (SKU, cost, eligibility, expiry), vendor SLAs, localization. 2. **Fulfillment Automation** – points issuance, redemption logic, webhooks, notifications, support flows. 3. **Risk & Compliance** – tax reporting, export restrictions, fraud detection, audit logs. 4. **Support Runbooks** – escalation paths, refund policies, communication templates. 5. **Continuous Improvement** – performance reviews, vendor scorecards, refresh cadence.
Templates
- Reward catalog spreadsheet with governance fields.
- Fulfillment flowchart (trigger → system → action → SLA).
- Incident log + RCA template.
Tips
- Maintain sandbox environments to test new rewards end-to-end.
- Pair with finance/legal reviews for new reward types.
- Keep member communications consistent by storing approved macros.
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