/program-ops
Use when standardizing event workflows, tooling, and routing across portfolios.
$ npx -y skills add gtmagents/gtm-agents --skill program-ops --agent claude-codeHow it fires
How this skill gets triggered: by you, by Claude, or both.
- Fires itselfAuto-invocation. Claude auto-loads it when your prompt matches the work.Auto-invocation is when the right skill fires by itself at the right moment, driven by a FLOW.md router and a hook, instead of you invoking it by name. It is the difference between a skill being installed and a skill actually getting used.Read the full definition →
- You can call itInvoke it directly when you want it.
- Slash command
/program-ops
Context preview
The summary Claude sees to decide when to auto-load this skill.
Use when standardizing event workflows, tooling, and routing across portfolios.
SKILL.md
program-ops.SKILL.mdname: program-ops description: Use when standardizing event workflows, tooling, and routing across portfolios.
Event Program Operations Skill
When to Use
- Scaling events across regions/vendors.
- Auditing operational process gaps.
- Onboarding new ops managers or agencies.
Framework
1. **Workflow Map** – intake → approval → production → promotion → execution → follow-up. 2. **Tool Stack** – registration, streaming, badge printing, analytics, project management. 3. **Data Flow** – how registration, attendance, engagement sync to CRM/MAP. 4. **Governance** – templates, RACI, change control, compliance requirements. 5. **Vendor Management** – criteria, scorecards, contract checkpoints.
Templates
- SOP library (registration setup, badge printing, shipping, onsite checklists).
- Timeline templates by event type.
- SLA tracker for response times and escalation.
Tips
- Automate reminders and approvals with project tools.
- Keep runbooks for each event archetype.
- Align with Security/Legal for data/privacy compliance.
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