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Automation
Skill

/patient-journey-mapping

Framework for documenting compliant patient journeys with touchpoints,

From plugin
gtm-agents
368200 skills200 agents199 commands
Install
$ npx -y skills add gtmagents/gtm-agents --skill patient-journey-mapping --agent claude-code

How it fires

How this skill gets triggered: by you, by Claude, or both.

  • Fires itselfAuto-invocation. Claude auto-loads it when your prompt matches the work.Auto-invocation is when the right skill fires by itself at the right moment, driven by a FLOW.md router and a hook, instead of you invoking it by name. It is the difference between a skill being installed and a skill actually getting used.Read the full definition →
  • You can call itInvoke it directly when you want it.
  • Slash command/patient-journey-mapping

Context preview

The summary Claude sees to decide when to auto-load this skill.

Framework for documenting compliant patient journeys with touchpoints,

SKILL.md

patient-journey-mapping.SKILL.md
name: patient-journey-mapping
description: Framework for documenting compliant patient journeys with touchpoints,
  consent, and escalation paths.

Patient Journey Mapping Skill

When to Use

  • Designing education, onboarding, or adherence programs for patients/caregivers.
  • Aligning cross-functional teams on touchpoints, responsibilities, and data handling.
  • Preparing regulatory reviews that require end-to-end journey documentation.

Framework

1. **Persona Canvas** – demographics, condition, motivators, fears, accessibility needs. 2. **Journey Phases** – awareness, consideration, onboarding, adherence, advocacy with goals + KPIs. 3. **Touchpoint Inventory** – channel, owner, content theme, consent requirements, escalation notes. 4. **Data & Consent Layer** – data collected per touchpoint, retention policy, opt-out mechanism. 5. **Monitoring & Feedback** – metrics, VOC loops, safety/adverse event reporting flows.

Templates

  • Journey map worksheet (phase, touchpoint, message, KPI, compliance notes).
  • Consent + data handling checklist per touchpoint.
  • Escalation tree for medical, legal, or support interventions.

Tips

  • Co-create journeys with clinical + legal reviewers early to reduce rework.
  • Include accessibility guidelines (WCAG, language support) in each touchpoint.
  • Pair with `orchestrate-patient-journey` for automated journey blueprints.

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