/patient-journey-mapping
Framework for documenting compliant patient journeys with touchpoints,
$ npx -y skills add gtmagents/gtm-agents --skill patient-journey-mapping --agent claude-codeHow it fires
How this skill gets triggered: by you, by Claude, or both.
- Fires itselfAuto-invocation. Claude auto-loads it when your prompt matches the work.Auto-invocation is when the right skill fires by itself at the right moment, driven by a FLOW.md router and a hook, instead of you invoking it by name. It is the difference between a skill being installed and a skill actually getting used.Read the full definition →
- You can call itInvoke it directly when you want it.
- Slash command
/patient-journey-mapping
Context preview
The summary Claude sees to decide when to auto-load this skill.
Framework for documenting compliant patient journeys with touchpoints,
SKILL.md
patient-journey-mapping.SKILL.mdname: patient-journey-mapping description: Framework for documenting compliant patient journeys with touchpoints, consent, and escalation paths.
Patient Journey Mapping Skill
When to Use
- Designing education, onboarding, or adherence programs for patients/caregivers.
- Aligning cross-functional teams on touchpoints, responsibilities, and data handling.
- Preparing regulatory reviews that require end-to-end journey documentation.
Framework
1. **Persona Canvas** – demographics, condition, motivators, fears, accessibility needs. 2. **Journey Phases** – awareness, consideration, onboarding, adherence, advocacy with goals + KPIs. 3. **Touchpoint Inventory** – channel, owner, content theme, consent requirements, escalation notes. 4. **Data & Consent Layer** – data collected per touchpoint, retention policy, opt-out mechanism. 5. **Monitoring & Feedback** – metrics, VOC loops, safety/adverse event reporting flows.
Templates
- Journey map worksheet (phase, touchpoint, message, KPI, compliance notes).
- Consent + data handling checklist per touchpoint.
- Escalation tree for medical, legal, or support interventions.
Tips
- Co-create journeys with clinical + legal reviewers early to reduce rework.
- Include accessibility guidelines (WCAG, language support) in each touchpoint.
- Pair with `orchestrate-patient-journey` for automated journey blueprints.
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