/governance
Use to establish ownership, cadences, and compliance for customer journey
$ npx -y skills add gtmagents/gtm-agents --skill governance --agent claude-codeHow it fires
How this skill gets triggered: by you, by Claude, or both.
- Fires itselfAuto-invocation. Claude auto-loads it when your prompt matches the work.Auto-invocation is when the right skill fires by itself at the right moment, driven by a FLOW.md router and a hook, instead of you invoking it by name. It is the difference between a skill being installed and a skill actually getting used.Read the full definition →
- You can call itInvoke it directly when you want it.
- Slash command
/governance
Context preview
The summary Claude sees to decide when to auto-load this skill.
Use to establish ownership, cadences, and compliance for customer journey
SKILL.md
governance.SKILL.mdname: governance
description: Use to establish ownership, cadences, and compliance for customer journey
programs.
Journey Governance Framework Skill
When to Use
- Standing up or refreshing journey councils and review cadences.
- Coordinating multi-team initiatives that impact customer experience.
- Preparing executive updates or compliance reviews tied to journey changes.
Framework
1. **Ownership Model** – define RACI across CX strategist, product, marketing, CS, ops, and exec sponsors. 2. **Cadences** – set quarterly journey reviews, monthly initiative standups, and weekly execution syncs. 3. **Documentation** – maintain living journey maps, backlog tracker, decision log, and KPI dashboards. 4. **Change Control** – outline approval steps, testing requirements, and communication plans for journey changes. 5. **Measurement & Accountability** – set KPIs per initiative, assign owners, and track progress vs targets.
Templates
- Governance charter (mission, scope, roles, cadences, tooling).
- Decision log (request, decision, rationale, owner, follow-up date).
- KPI dashboard outline for exec reviews.
Tips
- Pair governance reviews with updated VOC and telemetry so decisions stay grounded in customer data.
- Keep documentation in a shared workspace with version history.
- Rotate spotlight sections in reviews to feature wins, experiments, and unresolved risks.
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name: governance description: Use to establish ownership, cadences, and compliance for customer journey programs.
Journey Governance Framework Skill
When to Use
- Standing up or refreshing journey councils and review cadences.
- Coordinating multi-team initiatives that impact customer experience.
- Preparing executive updates or compliance reviews tied to journey changes.
Framework
1. **Ownership Model** – define RACI across CX strategist, product, marketing, CS, ops, and exec sponsors. 2. **Cadences** – set quarterly journey reviews, monthly initiative standups, and weekly execution syncs. 3. **Documentation** – maintain living journey maps, backlog tracker, decision log, and KPI dashboards. 4. **Change Control** – outline approval steps, testing requirements, and communication plans for journey changes. 5. **Measurement & Accountability** – set KPIs per initiative, assign owners, and track progress vs targets.
Templates
- Governance charter (mission, scope, roles, cadences, tooling).
- Decision log (request, decision, rationale, owner, follow-up date).
- KPI dashboard outline for exec reviews.
Tips
- Pair governance reviews with updated VOC and telemetry so decisions stay grounded in customer data.
- Keep documentation in a shared workspace with version history.
- Rotate spotlight sections in reviews to feature wins, experiments, and unresolved risks.
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