/escalation-framework
Use to govern executive involvement, cross-functional response, and risk
$ npx -y skills add gtmagents/gtm-agents --skill escalation-framework --agent claude-codeHow it fires
How this skill gets triggered: by you, by Claude, or both.
- Fires itselfAuto-invocation. Claude auto-loads it when your prompt matches the work.Auto-invocation is when the right skill fires by itself at the right moment, driven by a FLOW.md router and a hook, instead of you invoking it by name. It is the difference between a skill being installed and a skill actually getting used.Read the full definition →
- You can call itInvoke it directly when you want it.
- Slash command
/escalation-framework
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The summary Claude sees to decide when to auto-load this skill.
Use to govern executive involvement, cross-functional response, and risk
SKILL.md
escalation-framework.SKILL.mdname: escalation-framework
description: Use to govern executive involvement, cross-functional response, and risk
resolution for at-risk renewals.
Renewal Escalation Framework Skill
When to Use
- Managing red/yellow accounts approaching renewal with unresolved blockers.
- Coordinating cross-functional support (product, finance, legal, exec) on high-stakes negotiations.
- Documenting escalation paths to ensure clarity on ownership and timelines.
Framework
1. **Tier Definitions** – outline criteria for green/yellow/red escalations and required response times. 2. **Stakeholder Matrix** – assign owners (CSM, AE, exec sponsor, product, finance, legal) per tier. 3. **Communication Protocols** – define templates, meeting cadences, and status update requirements. 4. **Decision Authority** – specify who can approve concessions, roadmap commitments, or contract terms. 5. **Post-Escalation Review** – capture learnings, update playbooks, and track commitments.
Templates
- Escalation intake form (issue, impact, requested support, deadline).
- Executive briefing doc with talking points, risks, and desired outcomes.
- Resolution tracker to log actions, owners, and next check-ins.
Tips
- Pair with `renewal-playbooks` to ensure escalations tie back to structured plays.
- Keep approval matrices accessible so field teams know who to engage.
- Review escalations monthly to ensure commitments are fulfilled.
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name: escalation-framework description: Use to govern executive involvement, cross-functional response, and risk resolution for at-risk renewals.
Renewal Escalation Framework Skill
When to Use
- Managing red/yellow accounts approaching renewal with unresolved blockers.
- Coordinating cross-functional support (product, finance, legal, exec) on high-stakes negotiations.
- Documenting escalation paths to ensure clarity on ownership and timelines.
Framework
1. **Tier Definitions** – outline criteria for green/yellow/red escalations and required response times. 2. **Stakeholder Matrix** – assign owners (CSM, AE, exec sponsor, product, finance, legal) per tier. 3. **Communication Protocols** – define templates, meeting cadences, and status update requirements. 4. **Decision Authority** – specify who can approve concessions, roadmap commitments, or contract terms. 5. **Post-Escalation Review** – capture learnings, update playbooks, and track commitments.
Templates
- Escalation intake form (issue, impact, requested support, deadline).
- Executive briefing doc with talking points, risks, and desired outcomes.
- Resolution tracker to log actions, owners, and next check-ins.
Tips
- Pair with `renewal-playbooks` to ensure escalations tie back to structured plays.
- Keep approval matrices accessible so field teams know who to engage.
- Review escalations monthly to ensure commitments are fulfilled.
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Free AI automation for sales, marketing, and growth teams. No coding required.
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