/customer-trust-dashboard
Reporting framework for monitoring trust, sentiment, and regulator-facing
$ npx -y skills add gtmagents/gtm-agents --skill customer-trust-dashboard --agent claude-codeHow it fires
How this skill gets triggered: by you, by Claude, or both.
- Fires itselfAuto-invocation. Claude auto-loads it when your prompt matches the work.Auto-invocation is when the right skill fires by itself at the right moment, driven by a FLOW.md router and a hook, instead of you invoking it by name. It is the difference between a skill being installed and a skill actually getting used.Read the full definition →
- You can call itInvoke it directly when you want it.
- Slash command
/customer-trust-dashboard
Context preview
The summary Claude sees to decide when to auto-load this skill.
Reporting framework for monitoring trust, sentiment, and regulator-facing
SKILL.md
customer-trust-dashboard.SKILL.mdname: customer-trust-dashboard description: Reporting framework for monitoring trust, sentiment, and regulator-facing KPIs.
Customer Trust Dashboard Skill
When to Use
- Tracking impact of communications, outages, or policy changes on customer trust.
- Preparing exec/regulator updates on sentiment, complaints, and remediation status.
- Coordinating GTM, support, and risk teams on follow-up actions.
Framework
1. **KPI Stack** – sentiment, NPS, complaint volume, escalation stage, resolution SLA, refund exposure. 2. **Segmentation** – audience (retail, SMB, enterprise), geography, channel, product. 3. **Signal Sources** – support tickets, surveys, social monitoring, regulator portals, payments data. 4. **Alerting Rules** – thresholds, triggers, routing to comms/legal/risk teams. 5. **Action Register** – log remediation tasks, owners, due dates, and status for transparency.
Templates
- Dashboard layout with hero metrics, drill-down tabs, and commentary sections.
- Incident log sheet tied to metrics for root-cause tracking.
- Weekly trust report template for leadership + regulator sharing.
Tips
- Blend quantitative trends with qualitative excerpts for context.
- Keep a “regulator ready” version with evidence attachments and approvals.
- Pair with `manage-trust-communications` and `review-financial-campaign` outputs.
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