/crisis-playbooks
Use when incidents occur and you need pre-approved workflows, templates,
$ npx -y skills add gtmagents/gtm-agents --skill crisis-playbooks --agent claude-codeHow it fires
How this skill gets triggered: by you, by Claude, or both.
- Fires itselfAuto-invocation. Claude auto-loads it when your prompt matches the work.Auto-invocation is when the right skill fires by itself at the right moment, driven by a FLOW.md router and a hook, instead of you invoking it by name. It is the difference between a skill being installed and a skill actually getting used.Read the full definition →
- You can call itInvoke it directly when you want it.
- Slash command
/crisis-playbooks
Context preview
The summary Claude sees to decide when to auto-load this skill.
Use when incidents occur and you need pre-approved workflows, templates,
SKILL.md
crisis-playbooks.SKILL.mdname: crisis-playbooks description: Use when incidents occur and you need pre-approved workflows, templates, and escalation paths.
Crisis Communications Playbooks Skill
When to Use
- Service outages, security incidents, compliance/regulatory events.
- Negative press cycles or social media escalations.
- Sensitive executive/HR news requiring coordinated messaging.
Framework
1. **Severity Matrix** – classify incidents (P1-P4) with response SLAs and approvers. 2. **Escalation Tree** – who to notify, in what order, via which channels. 3. **Message Kits** – holding statements, customer/partner/internal scripts, social/status updates. 4. **Channel Sequence** – timeline for status page, email, press, social, internal posts. 5. **Monitoring & Recovery** – tracking sentiment, rumor control, follow-up updates.
Templates
- Incident briefing doc (facts, unknowns, owners, deadlines).
- Approval checklist for legal/security/executive signoff.
- Post-incident report with RCA, comms metrics, and improvement actions.
Tips
- Rehearse quarterly with tabletop exercises.
- Keep localized versions for regulated markets.
- Archive every incident’s comms artifacts for compliance and learning.
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