/community-ops
Use to orchestrate workflows, tooling, and automation for community programs.
$ npx -y skills add gtmagents/gtm-agents --skill community-ops --agent claude-codeHow it fires
How this skill gets triggered: by you, by Claude, or both.
- Fires itselfAuto-invocation. Claude auto-loads it when your prompt matches the work.Auto-invocation is when the right skill fires by itself at the right moment, driven by a FLOW.md router and a hook, instead of you invoking it by name. It is the difference between a skill being installed and a skill actually getting used.Read the full definition →
- You can call itInvoke it directly when you want it.
- Slash command
/community-ops
Context preview
The summary Claude sees to decide when to auto-load this skill.
Use to orchestrate workflows, tooling, and automation for community programs.
SKILL.md
community-ops.SKILL.mdname: community-ops description: Use to orchestrate workflows, tooling, and automation for community programs.
Community Operations Playbook Skill
When to Use
- Standing up new community channels, automation, or tooling.
- Coordinating moderator schedules, onboarding flows, and partner access.
- Auditing operations for consistency, compliance, or scale.
Framework
1. **Channel Setup** – naming conventions, permissions, integrations, and backup owners. 2. **Workflow Automation** – welcome flows, tagging, escalation triggers, and reporting pipelines. 3. **Resource Management** – moderator rosters, ambassador kits, and knowledge base updates. 4. **Compliance & Security** – access reviews, data retention, legal approvals, and crisis playbooks. 5. **Continuous Improvement** – retros, tooling evaluations, and experiment backlog.
Templates
- Channel launch checklist (config, automation, QA, analytics hooks).
- Moderator shift planner with coverage heatmap.
- Automation registry (flow, trigger, owner, status, notes).
Tips
- Keep SOPs in a shared workspace with version history.
- Pair with `escalation` skill to ensure automation ties into incident paths.
- Review automation logs weekly to catch failures before members notice.
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Free AI automation for sales, marketing, and growth teams. No coding required.
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