/closed-loop-community-playbook

name: closed-loop-community-playbook
description: Processes for routing community insights/actions and communicating outcomes
  back to members.

Closed-Loop Community Playbook Skill

When to Use

• After capturing member insights or escalations that require action.
• Coordinating follow-up between community, product, CS, and marketing teams.
• Demonstrating accountability to members via updates and celebrations.

Framework

1. **Intake & Qualification** – log insight ID, theme, severity, evidence, member metadata. 2. **Routing** – assign accountable owner, squad, and due date with SLA tiers. 3. **Action Plan** – outline fix/enhancement, dependencies, success metrics, and comms plan. 4. **Member Comms** – draft acknowledgement, progress updates, and completion announcements. 5. **Retrospective** – record outcomes, lessons, and new opportunities.

Templates

• Insight/action tracker with columns for owners, stage, and communication status.
• Member update email/DM templates for acknowledgment, progress, completion.
• Quarterly accountability report summarizing closed-loop wins.

Tips

• Tag insights by member cohorts to personalize updates.
• Celebrate shipped improvements publicly to reinforce participation value.
• Pair with `run-member-insight-sprint` so every campaign produces accountable actions.

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