/synthesize-voc-insights

name: synthesize-voc-insights
description: Turn multi-channel VoC signals into quantified insights, impact sizing, and exec-ready narratives.
usage: /voice-of-customer:synthesize-voc-insights --window quarter --drivers onboarding,ai --audience exec,product --format deck

Command: synthesize-voc-insights

Inputs

• **window** – time range to cover (month, quarter, half, custom dates).
• **drivers** – comma-separated themes or drivers to emphasize (pricing, onboarding, integrations, reliability, AI, services).
• **audience** – exec | product | cs | marketing | sales | board (comma list allowed).
• **format** – deck | memo | workspace | dashboard.
• **evidence-links** – optional list of folders, dashboards, or note docs to ingest.

Workflow

1. **Signal Harvest** – pull all tagged feedback, interviews, surveys, support logs, community posts within the window. 2. **Taxonomy Alignment** – ensure tags match latest taxonomy; resolve duplicates and anomalies. 3. **Quantification & Modeling** – attach ARR/churn/adoption metrics to each driver and calculate impact range. 4. **Story Synthesis** – craft storyline with quotes, data viz, confidence levels, and recommendations per audience. 5. **Packaging & Distribution** – format into requested output, add action register, and log follow-ups.

Outputs

• Insight brief (deck/memo) with top drivers, opportunity sizing, and confidence.
• Supporting appendix with quotes, data tables, and method notes.
• Action register with owners, due dates, and measurement approach.

Agent/Skill Invocations

• `customer-insights-lab-analyst` – leads modeling and storyline.
• `voc-program-director` – approves narrative + ensures governance compliance.
• `signal-correlation-workbench` skill – links telemetry to qualitative data.
• `executive-briefing-kit` skill (from competitive-intelligence) automatically included when exec/board audience requested.

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