/monitor-customer-health

name: monitor-customer-health
description: Produces health dashboard with risk signals, opportunities, and follow-up actions.
usage: /customer-success:monitor-customer-health --segment enterprise --window 30d --audience exec

Command: monitor-customer-health

Inputs

• **segment** – cohort filter (enterprise, midmarket, startup, region, industry).
• **window** – lookback period (7d, 30d, quarter, custom).
• **accounts** – optional CSV/list of specific accounts.
• **audience** – exec | cs-lead | pod | async.
• **metrics** – override KPI set (adoption, sentiment, value, financial, support).

Workflow

1. **Data Sync** – gather telemetry, product usage, support, NPS, and financial data aligned to the segment. 2. **Scoring & Segmentation** – apply health/risk models, tier accounts, and flag drivers. 3. **Insight Layer** – annotate root causes, expansion signals, and priorities. 4. **Action Plan** – recommend plays (adoption, value workshop, exec check-in, escalation) with owners. 5. **Packaging** – tailor dashboard/memo to the requested audience and push to Slack/email.

Outputs

• Health dashboard with KPIs, traffic lights, and drill links.
• Risk + opportunity list with owners, severity, and recommended actions.
• Follow-up tracker template for CS pods.

Agent/Skill Invocations

• `customer-health-director` – curates KPIs and narrative.
• `adoption-program-manager` – supplies adoption program recommendations.
• `risk-scoring-framework` skill – executes scoring + tiering.
• `sentiment-feedback-loop` skill – injects qualitative highlights.

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