/monitor-community-sentiment

name: monitor-community-sentiment
description: Produces sentiment dashboard, risk alerts, and advocacy opportunities across social + community channels.
usage: /social-media-marketing:monitor-community-sentiment --window 14d --channels twitter,linkedin,community --alert-threshold high

Command: monitor-community-sentiment

Inputs

• **window** – lookback window (7d | 14d | 30d | custom).
• **channels** – comma-separated list (twitter, linkedin, instagram, tiktok, reddit, community, discord, slack).
• **alert-threshold** – low | medium | high (controls sensitivity and escalation path).
• **topics** – optional keywords or product lines to prioritize.
• **export** – dashboard | memo | csv (default dashboard).

Workflow

1. **Data Aggregation** – pull social listening feeds, community platform exports, and support tags. 2. **Sentiment & Theme Analysis** – classify mentions by sentiment, topic, influencer tier, and severity. 3. **Risk & Opportunity Detection** – flag negative surges, competitor narratives, or advocate spikes. 4. **Action Routing** – generate follow-up tasks for comms, support, product, or community teams. 5. **Reporting Package** – compile dashboard/memo with highlights, risks, and recommended actions.

Outputs

• Sentiment dashboard snapshot with charts and insight callouts.
• Escalation list with owners, due dates, and response guidance.
• Advocate/opportunity tracker for campaign activation.

Agent/Skill Invocations

• `community-insights-lead` – leads listening + analysis.
• `social-strategy-director` – reviews risks + executive updates.
• `community-sentiment-dashboard` skill – structures reporting outputs.
• `community-advocacy-toolkit` skill – (optional) seeds advocate activation follow-ups.

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