/build-adoption-program

name: build-adoption-program
description: Crafts segment-specific adoption programs with plays, content, and measurement.
usage: /customer-success:build-adoption-program --segment scaleup --journey 60d --channels in-app,email,cs --objective expansion

Command: build-adoption-program

Inputs

• **segment** – target cohort (startup, scaleup, enterprise, strategic, partner).
• **journey** – timeframe (30d, 60d, 90d, custom).
• **channels** – comma-separated (in-app, email, webinar, cs, community).
• **objective** – adoption | expansion | advocacy | renewal.
• **assets** – optional reference to content library or template pack.

Workflow

1. **Insight Intake** – pull health metrics, feedback, and persona research for the segment. 2. **Milestone Design** – define onboarding, activation, and expansion milestones. 3. **Play Assembly** – map actions per channel with triggers, owners, and personalization rules. 4. **Measurement Plan** – list KPIs, guardrails, and reporting cadence. 5. **Enablement Pack** – export comms templates, briefs, and training notes.

Outputs

• Adoption program blueprint (timeline + action matrix).
• Content + comms toolkit aligned to personas and milestones.
• Measurement checklist for CS ops + analytics.

Agent/Skill Invocations

• `adoption-program-manager` – architects program and content plan.
• `customer-health-director` – validates KPIs and guardrails.
• `adoption-playbook` skill – enforces template + milestone structure.
• `sentiment-feedback-loop` skill – integrates qualitative insights.

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