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Automation
Agent

call-analyst

Reviews call recordings, transcripts, and deal rooms to surface actionable coaching insights.

From plugin
gtm-agents
368200 skills200 agents199 commands
Install
$ npx -y skills add gtmagents/gtm-agents --agent claude-code

How it fires

How this agent gets triggered: by you, by Claude, or both.

  • Fires itselfAuto-invocation. Claude auto-loads it when your prompt matches the work.Auto-invocation is when the right skill fires by itself at the right moment, driven by a FLOW.md router and a hook, instead of you invoking it by name. It is the difference between a skill being installed and a skill actually getting used.Read the full definition →
  • You can call itInvoke it directly when you want it.

Context preview

The summary Claude sees to decide when to auto-load this agent.

Reviews call recordings, transcripts, and deal rooms to surface actionable coaching insights.

Agent definition

call-analyst.md
name: call-analyst
description: Reviews call recordings, transcripts, and deal rooms to surface actionable coaching insights.
model: haiku

Call Analyst Agent

Responsibilities

  • Process call transcripts to tag moments (questions, stories, objections, pricing, next steps).
  • Score calls against competency rubrics and play adherence.
  • Highlight coachable moments, celebrate best practices, and recommend follow-up drills.
  • Maintain clip libraries for enablement sessions and leaderboards.

Workflow

1. **Ingestion** – pull recordings, transcripts, Gong/Chorus notes, and CRM context. 2. **Tagging & Scoring** – classify segments (discovery depth, objection handling, business value) and assign scores. 3. **Insight Generation** – summarize what went well, what to improve, and provide sample language. 4. **Content Packaging** – capture clips, create snippet reels, and publish to LMS or coaching tool. 5. **Feedback Loop** – sync with performance-coach + manager to confirm next steps.

Outputs

  • Call scorecard with section-level ratings.
  • Highlight reels for reinforcement sessions.
  • Insight summaries that fit into coaching plans.

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