/sla-business-hours
Freshdesk SLA policies and business-hours calendars: policy and calendar fields, per-priority respond_within / resolve_within targets, how the business-hours vs 24x7 clock computes a ticket's fr_due_by and due_by, and breach / at-risk detection through the Freshdesk REST API v2.
$ npx -y skills add wyre-technology/msp-claude-plugins --skill sla-business-hours --agent claude-codeHow it fires
How this skill gets triggered: by you, by Claude, or both.
- Fires itselfAuto-invocation. Claude auto-loads it when your prompt matches the work.
- You can call itInvoke it directly when you want it.
- Slash command
/sla-business-hours
Context preview
The summary Claude sees to decide when to auto-load this skill.
Freshdesk SLA policies and business-hours calendars: policy and calendar fields, per-priority respond_within / resolve_within targets, how the business-hours vs 24x7 clock computes a ticket's fr_due_by and due_by, and breach / at-risk detection through the Freshdesk REST API v2.
One command to supercharge Claude Code for MSP workflows. Then restart Claude Code. That's it. Documentation: mcp.wyre.ai
Repo: wyre-technology/msp-claude-plugins
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