/my-tickets

description: List tickets currently assigned to you with optional filtering
argument-hint: "[status] [priority] [queue] [limit] [sort]"
arguments: [status, priority, queue, limit, sort]

My Autotask Tickets

List all tickets currently assigned to you with filtering and sorting options for workload management.

Prerequisites

• Valid Autotask API credentials configured
• User account must be a resource in Autotask
• User must have ticket read permissions

Steps

1. **Identify current user**

• Use `autotask-mcp/autotask_search_resources` to find your resource ID
• Match based on authenticated API user

2. **Build ticket query**

• Filter by assignedResourceID = current user
• Apply status filter if provided
• Apply priority filter if provided
• Apply queue filter if provided

3. **Execute search**

• Use `autotask-mcp/autotask_search_tickets` with filters
• Apply sorting preference
• Limit results as specified

4. **Format and display results**

• Show ticket list with key details
• Include SLA status and due dates
• Provide quick action references

Parameters

| Parameter | Type | Required | Default | Description | |-----------|------|----------|---------|-------------| | status | string | No | - | Filter by status | | priority | integer | No | - | Filter by priority (1-4) | | queue | string | No | - | Filter by queue name | | limit | integer | No | 25 | Max results (1-100) | | sort | string | No | priority | Sort field |

Examples

View All My Tickets

/my-tickets

In Progress Only

/my-tickets --status "In Progress"

High Priority Tickets

/my-tickets --priority 3

Critical Priority (Urgent)

/my-tickets --priority 4

Sorted by Due Date

/my-tickets --sort due_date

Filtered by Queue

/my-tickets --queue "Service Desk"

Combined Filters

/my-tickets --status "In Progress" --priority 2 --sort due_date --limit 10

Output

Your Assigned Tickets (15 total)

Sorted by: Priority | Showing: 15 of 15

+------------------+--------------------------------+---------------+----------+-------------+------------------+
| Ticket #         | Title                          | Company       | Priority | Status      | Due              |
+------------------+--------------------------------+---------------+----------+-------------+------------------+
| T20240215.0042   | Server down - production       | Acme Corp     | Critical | In Progress | Today 11:00 (!)  |
| T20240215.0038   | Email not working              | Acme Corp     | High     | In Progress | Today 14:00      |
| T20240215.0035   | VPN connection issues          | TechStart Inc | High     | Waiting     | Today 16:00      |
| T20240214.0156   | Software installation request  | DataCo        | Medium   | New         | Tomorrow 09:00   |
| T20240214.0142   | Printer not printing           | Acme Corp     | Medium   | New         | Tomorrow 12:00   |
| T20240213.0098   | Password reset request         | TechStart Inc | Low      | In Progress | Feb 18           |
+------------------+--------------------------------+---------------+----------+-------------+------------------+

Summary:
  Critical: 1 | High: 2 | Medium: 2 | Low: 1
  Overdue: 0 | Due Today: 3 | Due Tomorrow: 2

Quick Actions:
  View ticket: /search-tickets "T20240215.0042"
  Update ticket: /update-ticket <id>
  Add note: /add-note <id>

Filtered Output

Your High Priority Tickets (3 total)

Filter: Priority = High | Sorted by: Due Date

+------------------+--------------------------------+---------------+----------+-------------+------------------+
| Ticket #         | Title                          | Company       | Priority | Status      | Due              |
+------------------+--------------------------------+---------------+----------+-------------+------------------+
| T20240215.0038   | Email not working              | Acme Corp     | High     | In Progress | Today 14:00      |
| T20240215.0035   | VPN connection issues          | TechStart Inc | High     | Waiting     | Today 16:00      |
| T20240214.0129   | Database performance issues    | DataCo        | High     | New         | Tomorrow 10:00   |
+------------------+--------------------------------+---------------+----------+-------------+------------------+

All 3 high priority tickets shown.

Empty Results

No Tickets Found

You have no tickets matching the specified criteria.

Current filters:
  Status: In Progress
  Priority: Critical

Try:
  /my-tickets (no filters)
  /my-tickets --status "New" (check new tickets)

Sort Options

| Sort Value | Behavior | |------------|----------| | priority | Critical first, then High, Medium, Low | | due_date | Earliest due date first | | created | Most recently created first |

Status Reference

| Status | Description | |--------|-------------| | New | Newly created, not started | | In Progress | Currently being worked | | Waiting Customer | Awaiting customer response | | Waiting Materials | Awaiting parts or resources | | Escalated | Escalated to higher tier | | Complete | Work finished |

Error Handling

Resource Not Found

Error: Unable to identify your resource ID

Your API user may not be linked to a resource in Autotask.
Contact your Autotask administrator to verify your resource setup.

Invalid Status

Error: Invalid status: "Working"

Available statuses:
- New
- In Progress
- Waiting Customer
- Waiting Materials
- Escalated
- Complete

Invalid Priority

Error: Invalid priority: 5

Valid priorities:
- 4 (Critical)
- 3 (High)
- 2 (Medium)
- 1 (Low)

Invalid Sort Field

Error: Invalid sort field: "company"

Valid sort options:
- priority (default)
- due_date
- created

Limit Out of Range

Warning: Limit 500 exceeds maximum

Adjusting to maximum allowed: 100

MCP Tool Usage

This command uses the following autotask-mcp tools:

• `autotask_se