/create-ticket

Create a new service ticket in Atera

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wyre-technology@wyre-technology

GitHub

From plugin

msp-claude-plugins

45200 skills146 agents200 commands4 MCP

Install

$ npx -y skills add wyre-technology/msp-claude-plugins --agent claude-code

How it fires

How this command gets triggered: by you, by Claude, or both.

Fires itselfClaude auto-loads it when your prompt matches the work.
You can call itInvoke it directly when you want it.
Slash command/create-ticket

Context preview

What this command does when you run it.

Create a new service ticket in Atera

Command definition

create-ticket.md

description: Create a new service ticket in Atera
argument-hint: "<customer> <title> [description] [priority] [contact] [technicianEmail]"
arguments: [customer, title, description, priority, contact, technicianEmail]

Create Atera Ticket

Create a new service ticket in Atera with specified details.

Prerequisites

Valid Atera API key configured
Customer must exist in Atera
User must have ticket creation permissions

Steps

1. **Validate customer exists**

If numeric, use as customer ID directly
If text, search customers by name
Suggest similar names if no exact match

2. **Check for duplicate tickets**

Search open tickets for same customer
Warn if similar titles found in last 24 hours

3. **Resolve optional fields**

Look up contact ID if contact provided
Validate technician email if provided
Apply default priority if not specified

4. **Create the ticket**

   POST /api/v3/tickets
   X-API-KEY: {api_key}
   Content-Type: application/json

   {
     "TicketTitle": "<title>",
     "Description": "<description>",
     "EndUserID": <resolved_contact_id>,
     "TicketPriority": "<priority>",
     "TicketType": "Problem",
     "TechnicianContactID": <resolved_tech_id>
   }

5. **Return ticket details**

Ticket ID
Ticket title
Customer name
Assigned technician

Parameters

| Parameter | Type | Required | Default | Description | |-----------|------|----------|---------|-------------| | customer | string/int | Yes | - | Customer name or ID | | title | string | Yes | - | Brief summary of the issue | | description | string | No | - | Detailed issue description | | priority | string | No | Medium | Low, Medium, High, Critical | | contact | string | No | - | Contact name or email | | technicianEmail | string | No | - | Technician to assign |

Examples

Basic Usage

/create-ticket "Acme Corp" "Email not working"

With Full Details

/create-ticket "Acme Corp" "Email not working" --description "Multiple users unable to send/receive since 9am" --priority High --contact "john.smith@acme.com" --technicianEmail "tech@msp.com"

Using Customer ID

/create-ticket 12345 "Server offline" --priority Critical

Output

Ticket Created Successfully

Ticket ID: 54321
Title: Email not working
Customer: Acme Corporation
Priority: High
Status: Open
Assigned To: John Tech

URL: https://app.atera.com/new/rmm/ticket/54321

Error Handling

Customer Not Found

Customer not found: "Acme"

Did you mean one of these?
- Acme Corporation (ID: 12345)
- Acme Industries (ID: 12346)
- Acme LLC (ID: 12347)

Invalid Contact

Warning: Contact "john.smith@acme.com" not found for customer

Ticket will be created without a contact assignment.
Proceed? [Y/n]

Rate Limit Exceeded

Rate limit exceeded (700 req/min)

Waiting 30 seconds before retry...

API Errors

| Error | Resolution | |-------|------------| | Invalid customer ID | Verify customer exists | | Contact not found | Create ticket without contact, note in description | | Rate limited | Wait and retry automatically | | Unauthorized | Verify API key is valid |