/business-ops

name: business-ops
description: "Business operations: strategy, technology, growth, competitive intelligence, support, finance, HR, legal, operations, sales, productivity, product management."
user-invocable: false
allowed-tools:
  - Read
  - Write
  - Bash
  - Grep
  - Glob
  - Edit
routing:
  triggers:
    # Strategy/CEO
    - "should we"
    - "evaluate opportunity"
    - "trade-off"
    - "worth it"
    - "invest in"
    - "strategy"
    # Technology/CTO
    - "build vs buy"
    - "vendor evaluation"
    - "adopt"
    - "technology choice"
    - "tech stack"
    # Growth/CMO
    - "grow audience"
    - "growth"
    - "brand"
    - "positioning"
    - "community building"
    # Competitive
    - "competitive analysis"
    - "market landscape"
    - "differentiation"
    # Evaluation
    - "feasibility"
    - "effort estimate"
    - "ROI"
    - "priority"
    - "project evaluation"
    - "go no go"
    - "viability"
    # Customer Support
    - "customer support"
    - "ticket triage"
    - "support response"
    - "knowledge base"
    - "KB article"
    - "escalation"
    - "customer research"
    # Finance
    - "finance"
    - "journal entry"
    - "reconciliation"
    - "variance analysis"
    - "financial statements"
    - "financial audit"
    - "month-end close"
    - "SOX"
    # HR
    - "HR"
    - "human resources"
    - "recruiting"
    - "performance review"
    - "compensation"
    - "hiring"
    - "onboarding"
    - "org planning"
    # Legal
    - "legal"
    - "contract review"
    - "compliance check"
    - "NDA"
    - "legal risk"
    - "legal brief"
    - "vendor check"
    - "german compliance"
    - "DSGVO"
    - "GoBD"
    - "TDDDG"
    - "AI Act compliance"
    - "eIDAS"
    # Operations
    - "operations"
    - "vendor review"
    - "runbook"
    - "process documentation"
    - "risk assessment"
    - "capacity plan"
    - "change management"
    - "compliance tracking"
    # Sales
    - "sales"
    - "call prep"
    - "pipeline review"
    - "forecast"
    - "draft outreach"
    - "prospect research"
    - "competitive intelligence"
    # Productivity
    - "productivity"
    - "task management"
    - "daily plan"
    - "weekly review"
    - "meeting agenda"
    - "focus time"
    - "goal setting"
    - "status update"
    - "time management"
    - "prioritize tasks"
    - "standup"
    - "retrospective"
    # Product Management
    - "product management"
    - "feature spec"
    - "PRD"
    - "roadmap"
    - "stakeholder update"
    - "user research"
    - "sprint planning"
    - "product metrics"
  not_for: "micro library choices (use decision-helper), writing content, SEO of specific posts, or tactical marketing competitive analysis (use marketing) — this is executive strategy, not campaign execution. Code security audits, vulnerability scanning, or auth-flow reviews (use security-review) — only financial/accounting audit and SOX compliance. Code performance review (use reviewer-code) — this covers people performance reviews and HR operations. Software task specs, requirements, or plan-lifecycle management (use planning) — this skill prioritizes and tracks work, not specs. UX design methodology, wireframes, or accessibility audits (use design) — this handles product strategy, roadmaps, user research for feature prioritization."
  complexity: Medium
  category: decision-support
  pairs_with:
    - marketing
    - data-analysis

Business Operations

Umbrella skill for all business functions: executive strategy (CEO/CTO/CMO), competitive intelligence, project evaluation, customer support, finance, HR, legal, operations, sales, productivity, and product management. Each domain loads its own reference files on demand — this skill detects the mode, loads the right references, and executes the appropriate framework.

**Scope**: Business decisions and operational workflows. Use decision-helper for technical architecture micro-choices, domain agents for code, voice-writer for content, and systematic-debugging for debugging.

---

Mode Detection

Classify the user's request into exactly one mode before proceeding. If the request spans multiple modes, choose the primary one and note the secondary.

| Mode | Signal Phrases | Reference | |------|---------------|-----------| | **STRATEGY** | Market entry, partnerships, resource allocation, opportunity, "should I/we", strategic pivots, investment | `references/csuite.md` | | **TECHNOLOGY** | Build vs buy, vendor, SaaS, tech stack, architecture, adopt, technology choice | `references/csuite.md` | | **GROWTH** | Content strategy, audience, SEO, marketing, brand, community, positioning, channel | `references/csuite.md` | | **COMPETITIVE** | Competitor, competition, market landscape, differentiation, positioning against, market share | `references/csuite.md` | | **EVALUATION** | Feasibility, effort estimate, ROI, priority, go/no-go, viability, "is it worth it" | `references/csuite.md` | | **SUPPORT** | Customer support, ticket triage, support response, knowledge base, KB article, escalation | `references/customer-support.md` | | **FINANCE** | Finance, journal entry, reconciliation, variance analysis, financial statements, audit, SOX, month-end close | `references/finance.md` | | **HR** | HR, recruiting, performance review, compensation, hiring, onboarding, org planning | `references/hr.md` | | **LEGAL** | Legal, contract review, compliance check, NDA, legal risk, legal brief, vendor check, DSGVO, GoBD | `references/legal.md` | | **OPERATIONS** | Operations, vendor review, runbook, process documentation, risk assessment, capacity plan, change management | `references/operations.md` | | **SALES** | Sales, call prep, pipeline review, forecast, draft outreach, prospect research, competitive intelligence | `references/sales.md` | | **PRODUCTIVITY** | Productivity, task management, daily plan, weekly review, meeting agenda, focus time, goal setting, standup | `references/productivity.md` | | **PRODUCT** | Product managem