/triage-issue-reports

name: triage-issue-reports
description: Triage Slack issue reports with one thread-only verdict, evidence review, cause-aware routing, tracker dedupe, and fail-closed ticket creation. Use only from the configured Benny triage automation.
disable-model-invocation: true

Triage issue reports

Classify one Slack report and post one useful verdict in its source thread. Create a tracker issue only for a clear, new bug. Do not reproduce or fix it here.

Load the external Benny configuration supplied by the automation. If the config is missing, malformed, or incomplete, stop without posting or writing to the tracker.

Hard safety rules

• The source channel and root thread coordinates are immutable.
• Never post a root message in the source channel.
• Never post to another channel, broadcast a reply, send a DM, or start a replacement thread.
• Preflight the source parent before any tracker write and immediately before the verdict post.
• If the parent is missing, deleted, inaccessible, or uncertain, stop with no writes.
• Post one substantive verdict. Do not narrate progress.
• The coordinator is the only Slack poster.
• Delegated workers return findings only. They must be read-only and receive no Slack credentials or write actions.
• Every child prompt must forbid `SendSlackMessage`, `PostToSlack`, `chat.postMessage`, and every other Slack write.
• If worker isolation cannot enforce those limits, do the work in the coordinator.
• Never create an issue that cannot link back to the source thread.
• Prefer no ticket over a guessed or duplicate ticket.
• Apply pstack's `principle-separate-before-serializing-shared-state` to source coordinates.
• Apply pstack's `principle-minimize-reader-load` and `unslop` skills to the final verdict.

1. Freeze source coordinates

Before making a work list or delegating:

1. Read `source_channel_id` from the trigger. 2. Require it to equal the configured source channel. 3. Set `SOURCE_THREAD_TS` to `trigger.thread_ts` when present. Otherwise use `trigger.ts`. 4. Require a nonempty `SOURCE_THREAD_TS`. 5. Store `SOURCE_CHANNEL_ID` and `SOURCE_THREAD_TS` as immutable values. 6. Read the thread and verify that its root has exactly those coordinates. 7. Fetch a stable source permalink.

Every later source read and post must use those stored values. Never replace them with a reply timestamp or an operations-thread timestamp.

2. Read the whole report

Read the root and current replies before deciding.

Capture:

• Reporter wording
• Product version, app build, environment, and platform when present
• Expected behavior
• Observed behavior
• Frequency and trigger
• Error text or stack signature
• Existing issue, commit, or pull request links
• Any explicit statement that someone is already fixing it

Inspect every relevant attachment.

• Read screenshots at full useful resolution.
• Review video for the state transition that separates correct and broken behavior.
• Read logs, traces, and crash text for concrete signatures.
• If media needs specialist review, use a read-only media worker and ask a narrow question. The worker returns findings only.
• If an attachment cannot be read, say so in the verdict. Do not invent what it shows.

Use evidence already in the thread before asking the reporter for more.

3. Trace cause before routing

Do a bounded source and history pass before choosing an owner or destination. Trace the path from the reported action to the observed result. Use pstack's `why` skill when the report looks like a regression or touches defensive code.

1. Identify the likely code path from the reported action to the observed result. 2. Check whether the visible symptom belongs to that code path or a dependency below it. 3. Check recent changes when the report looks like a regression. 4. Check whether a merged commit or open pull request already addresses the same symptom. 5. Separate confirmed facts from hypotheses.

This pass does not need a complete root cause. It must be strong enough to avoid routing a visible symptom to the wrong owner.

If the repository cannot be read, do not guess a code owner. Continue with a conservative classification and say that cause tracing was unavailable.

4. Classify

Choose one category.

Bug

Something violates intended behavior. Examples include wrong output, broken state, an error, a crash, a hang, a silent no-op, or a regression.

Performance

The report describes measurable slowness, excess memory, battery drain, jank, or another resource problem. Treat it as a bug, but preserve measurements and profiles.

Feature request

The current behavior appears intentional and the reporter wants a different behavior or affordance.

Question or feedback

The report asks how something works, expresses a preference without a concrete defect, or gives general feedback.

Reroute

Cause tracing shows that another configured destination owns the issue.

When the bug versus feature line is unclear, do not file. The one verdict may ask one focused question and use the `other` marker.

5. Apply configured routing

Read the optional routing map from `routing.map_path`.

• Match on confirmed product area, code path, or error signature.
• A visible symptom alone is not enough when cause tracing points elsewhere.
• If no route matches, say the owner is unclear. Do not guess.
• Do not cross-post. Tell the reporter where to take the issue in the source thread.

Owner pings are off by default. A ping is allowed only when all of these hold:

1. The routing map explicitly names the owner. 2. The config allows that ping type. 3. The item is a feature request that needs owner input, or recent history identifies a likely regression author with strong evidence. 4. The owner is not a broad on-call group.

No other case gets a ping.

6. Use the issue-tracker adapter

The tracker is an adapter, not a required vendor. A Linear adapter is one valid example. A GitHub Issues adapter or another tracker may im