/cs:cco-review <plan> — Retention-obsessed Chief Customer Officer interrogation of any plan that touches customer retention, segmentation, CS team sizing, or CS team hiring. Use when gross retention is slipping, before approving CSM headcount, or when deciding which customer
Installs just this skill. Get the whole plugin for auto-invocation.
⚡ How it fires
How this skill gets triggered: by you, by Claude, or both.
Fires itselfClaude auto-loads it when your prompt matches the work.
You can call itInvoke it directly when you want it.
Slash command/cco-review
👁️ Context preview
The summary Claude sees to decide when to auto-load this skill.
/cs:cco-review <plan> — Retention-obsessed Chief Customer Officer interrogation of any plan that touches customer retention, segmentation, CS team sizing, or CS team hiring. Use when gross retention is slipping, before approving CSM headcount, or when deciding which customer
📊 Stats
Stars23,062
Forks3,139
LanguagePython
LicenseMIT
📦 Ships with claude-skills
</> SKILL.md
cco-review.SKILL.md
---name: "cco-review"
description: "/cs:cco-review <plan> — Retention-obsessed Chief Customer Officer interrogation of any plan that touches customer retention, segmentation, CS team sizing, or CS team hiring. Use when gross retention is slipping, before approving CSM headcount, or when deciding which customer segments to keep or fire."
---# /cs:cco-review — CCO Forcing Questions
**Command:** `/cs:cco-review <plan>`
The retention-obsessed CCO pressure-tests any plan that touches customer experience. Six questions before any retention claim, segmentation change, CS team expansion, or major CS hire.
## When to Run
- Before any board narrative that includes a retention number
- Before approving a CS team headcount expansion
- Before re-segmenting the customer base or changing tier definitions
- Before launching a customer marketing or advocacy program
- Before a major CS hire (CSM, AM, Implementation, Customer Marketing)
- When NRR is "great" but churn complaints from CSMs are increasing
- Before deciding whether to add an AM role separate from CSM
## The Six CCO Questions
### 1. What's the GROSS retention rate?
**Not NRR. Gross.** NRR can hide a leaky bucket behind expansion.
- GRR healthy ≥ 90% at growth stage, ≥ 95% at scale
- If GRR < 85% but NRR > 100%, the product is failing for 15%+ of customers; expansion is masking the failure
