/retention

How it fires

How this skill gets triggered: by you, by Claude, or both.

• Fires itselfAuto-invocation. Claude auto-loads it when your prompt matches the work.?Auto-invocation is when the right skill fires by itself at the right moment, driven by a FLOW.md router and a hook, instead of you invoking it by name. It is the difference between a skill being installed and a skill actually getting used.Read the full definition →
• You can call itInvoke it directly when you want it.
• Slash command/retention

Context preview

The summary Claude sees to decide when to auto-load this skill.

Use this skill when the user needs to reduce churn, improve retention, understand why customers leave, build win-back campaigns, increase customer lifetime value, or create stickiness in their product. Covers churn analysis, at-risk identification, retention tactics, win-back