test-scenarios

TeamFlow Triage Agent Test Scenarios

Use these realistic TeamFlow customer support scenarios to test the triage agent's **complete customer support workflow**. The triage agent will analyze each request, route to the appropriate specialist agent, execute the specialist via MCP tools, and provide complete customer responses.

🔧 Technical Support Scenarios

Scenario T1: API Integration Issue

Hi, I'm trying to integrate the TeamFlow API with our system but I keep getting a 401 unauthorized error even though I'm using the correct API key. I've checked the documentation but can't figure out what's wrong. Our rate limit should be 10,000/hour on our Pro plan. Can you help?

**Expected Route**: Technical Support Agent **Expected Response**: Complete troubleshooting guide including API key validation steps, common 401 causes, rate limit verification, and Pro plan API specifications **Tool Execution**: `chat_with_agent` → Technical Support provides detailed debugging steps

Scenario T2: App Crash

My TeamFlow mobile app crashes every time I try to export project data. It worked fine last week but now it just freezes and closes. I'm using iPhone 15 with iOS 17.2. This is really urgent as I need this data for a client presentation tomorrow.

**Expected Route**: Technical Support Agent **Expected Response**: Complete crash resolution including device-specific troubleshooting, export alternatives, and immediate workarounds for urgent timeline **Tool Execution**: `chat_with_agent` → Technical Support provides iOS-specific fixes and emergency data export options

Scenario T3: Performance Issue

Your web dashboard has been extremely slow for the past 3 days. Pages take 30+ seconds to load and sometimes timeout completely. My internet connection is fine and other websites work normally.

**Expected Route**: Technical Support Agent **Expected Response**: Complete performance troubleshooting including browser optimization, cache clearing, system status check, and escalation to infrastructure team if needed **Tool Execution**: `chat_with_agent` → Technical Support provides systematic performance diagnosis steps

💳 Billing Support Scenarios

Scenario B1: Double Charge

I just checked my credit card statement and I was charged twice for this month's subscription - once on the 1st for $49.99 and again on the 3rd for the same amount. I need the duplicate charge refunded immediately.

**Expected Route**: Billing Agent **Expected Response**: Complete refund process including charge verification, refund timeline (3-5 business days), and account credit options for immediate resolution **Tool Execution**: `chat_with_agent` → Billing Agent provides specific refund procedures and account investigation steps

Scenario B2: Subscription Management

I want to upgrade from the Basic plan to Pro plan but I'm confused about the pricing. Will I be charged the full Pro amount or just the difference? Also, when would the upgrade take effect?

**Expected Route**: Billing Agent **Expected Response**: Complete upgrade explanation including prorated billing calculation, immediate feature access, next billing cycle details, and upgrade procedure **Tool Execution**: `chat_with_agent` → Billing Agent provides detailed prorated pricing explanation and upgrade process

Scenario B3: Payment Failure

My payment failed this morning and now my account is suspended. I updated my credit card last week so I'm not sure why it didn't work. How can I get my account reactivated quickly?

**Expected Route**: Billing Agent **Expected Response**: Complete reactivation process including payment method verification, retry options, account status restoration timeline, and prevention steps **Tool Execution**: `chat_with_agent` → Billing Agent provides immediate account reactivation steps and payment troubleshooting

📖 Product Information Scenarios

Scenario P1: Feature Comparison

What's the difference between TeamFlow's Pro and Enterprise plans? I specifically need to know about API rate limits, user management features, and data export capabilities. We're a team of 25 people and currently on the Basic plan.

**Expected Route**: Product Info Agent **Expected Response**: Complete plan comparison including detailed feature matrix, specific API limits (Pro: 10K/hour, Enterprise: 100K/hour), user management differences, and upgrade recommendation for 25-person team **Tool Execution**: `chat_with_agent` → Product Info Agent provides comprehensive plan comparison with team-size specific recommendations

Scenario P2: How-To Question

How do I set up automated reports to be sent to my team every Monday? I see the reporting feature but can't figure out how to schedule them. Is this available in my current plan?

**Expected Route**: Product Info Agent **Expected Response**: Complete setup guide including step-by-step report scheduling instructions, plan feature verification, and links to relevant documentation **Tool Execution**: `chat_with_agent` → Product Info Agent provides detailed automated reporting setup walkthrough

Scenario P3: Integration Capabilities

Does TeamFlow integrate with Salesforce and Slack? I need to sync customer project data and get notifications in our Slack channels. What's the setup process like and are there any limitations I should know about? We're on the Pro plan.

**Expected Route**: Product Info Agent **Expected Response**: Complete integration overview including supported Salesforce/Slack features, Pro plan limitations, setup documentation links, and configuration best practices **Tool Execution**: `chat_with_agent` → Product Info Agent provides comprehensive integration capabilities and setup guidance

🚨 Escalation Scenarios

Scenario E1: Legal Threat

This is my fourth email about data privacy violations. Your service exposed my customer data to unauthorized parties and I'm co