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Zoom Contact Center SDK for Web. Use for web chat/video/campaign embeds, engagement event handling, app-context integrations, and Smart Embed postMessage workflows.

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@anthropics-2anthropics@anthropics-2
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knowledge-work-plugins
36k200 skills5 agents15 commands40 MCP

Claude Code

$ npx -y skills add anthropics/knowledge-work-plugins --skill web --agent claude-code

SKILL.md

web.SKILL.md
name: contact-center/web
description: "Zoom Contact Center SDK for Web. Use for web chat/video/campaign embeds, engagement event handling, app-context integrations, and Smart Embed postMessage workflows."
user-invocable: false
triggers:
  - "contact center web"
  - "zcc web sdk"
  - "getengagementcontext web"
  - "onengagementcontextchange"
  - "contact center smart embed"
  - "zcc-init-config-request"

Zoom Contact Center SDK - Web

Official docs:

  • https://developers.zoom.us/docs/contact-center/web/
  • https://developers.zoom.us/docs/contact-center/web/sdk-reference/

Quick Links

1. [concepts/lifecycle-and-events.md](concepts/lifecycle-and-events.md) 2. [examples/app-context-and-state.md](examples/app-context-and-state.md) 3. [references/web-reference-map.md](references/web-reference-map.md) 4. [troubleshooting/common-issues.md](troubleshooting/common-issues.md)

Integration Modes

1. Contact Center App in Zoom client:

  • Zoom Apps SDK engagement APIs/events.

2. External website embed:

  • Campaign SDK/web scripts (`zoomCampaignSdk` pattern).
  • Video client initialization pattern.

3. Smart Embed:

  • iframe + `postMessage` event contract.

Hard Guardrails

  • For campaign SDK, gate calls behind `zoomCampaignSdk:ready`.
  • Persist state by `engagementId`.
  • Expect context switching and background app behavior.
  • Validate CSP and allow-list settings before debugging logic.

Chaining

  • For in-client app APIs and auth flows: [../../zoom-apps-sdk/SKILL.md](../../zoom-apps-sdk/SKILL.md)
  • For identity and OAuth: [../../oauth/SKILL.md](../../oauth/SKILL.md)
  • For cobrowse workflow: [../../cobrowse-sdk/SKILL.md](../../cobrowse-sdk/SKILL.md)

Operations

  • [RUNBOOK.md](RUNBOOK.md) - 5-minute preflight and debugging checklist.
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Repo: anthropics/knowledge-work-plugins

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200 skills40 MCP15 commands5 agents
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Plugins that turn Claude into a specialist for your role, team, and company. Built for Claude Cowork, also compatible with Claude Code.

36k200 skills5 agents40 MCP
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Questions about web.

Which coding agents can use web?
web installs in Claude Code, Codex, Cursor, Gemini CLI, GitHub Copilot, OpenCode and Windsurf with the skills CLI, using each agent's flag shown on this page. Flowy's auto-invocation, which fires a skill when your prompt matches, runs in Claude Code only.