/android

name: contact-center/android
description: "Zoom Contact Center SDK for Android. Use for native Android chat/video/ZVA/scheduled callback integrations, campaign mode, service lifecycle, and rejoin handling."
user-invocable: false
triggers:
  - "contact center android"
  - "zcc android"
  - "zoomccinterface android"
  - "zoomccchatservice"
  - "zoomccvideoservice"
  - "releasezoomccservice"
  - "android rejoin"

Zoom Contact Center SDK - Android

Official docs:

• https://developers.zoom.us/docs/contact-center/android/
• https://marketplacefront.zoom.us/sdk/contact/android/index.html

Quick Links

1. [concepts/sdk-lifecycle.md](concepts/sdk-lifecycle.md) 2. [examples/service-patterns.md](examples/service-patterns.md) 3. [references/android-reference-map.md](references/android-reference-map.md) 4. [troubleshooting/common-issues.md](troubleshooting/common-issues.md)

SDK Surface Summary

• SDK manager: `ZoomCCInterface`
• Channel services:
• `getZoomCCChatService()`
• `getZoomCCVideoService()`
• `getZoomCCZVAService()`
• `getZoomCCScheduledCallbackService()`
• Campaign support via web campaign service and campaign metadata.

Hard Guardrails

• Initialize SDK in `Application.onCreate`.
• Use `ZoomCCItem` to define channel + identifiers.
• Use `entryId` for chat/video/ZVA.
• Use `apiKey` for scheduled callback and campaign mode.
• Release services on teardown.

Common Chains

• Contact Center app and engagement context: [../../zoom-apps-sdk/SKILL.md](../../zoom-apps-sdk/SKILL.md)
• Contact Center API automation: [../../rest-api/SKILL.md](../../rest-api/SKILL.md)

Operations

• [RUNBOOK.md](RUNBOOK.md) - 5-minute preflight and debugging checklist.