/servicenow-cmdb-health-audit

name: servicenow-cmdb-health-audit
description: Audit ServiceNow CMDB health using NowAIKit MCP tools — find duplicate, orphaned, and stale CIs, score completeness, and propose remediation. Use when the user asks to check CMDB health, data quality, CSDM conformance, or clean up the CMDB.

ServiceNow CMDB Health Audit

Use the NowAIKit CMDB tools to assess and remediate. Discover exact tool names with `search_tools` (e.g. "cmdb health", "find duplicates").

Workflow

1. **Snapshot.** Run `cmdb_health_dashboard` for the overall score and class breakdown. 2. **Find issues in parallel:** `cmdb_find_duplicates`, `cmdb_find_orphans`, `cmdb_find_stale`, and `analyze_data_quality` / `check_table_completeness` for key classes (cmdb_ci_server, cmdb_ci_appl, business apps). 3. **Assess impact** before any change with `cmdb_impact_analysis` on candidate CIs. 4. **CSDM lens.** Check that Application Services, Business Applications, and Service Offerings exist and are related per CSDM 4.0; flag gaps. 5. **Remediate safely.** For merges/retirements/updates, call write tools with **`dry_run: true` first**, present the diff, then apply. Prefer `cmdb_reconcile` for authoritative-source conflicts. 6. **Report.** Counts by issue type, the health score delta you expect, and a prioritized remediation list (highest blast-radius first).

Rules

• Never merge or retire a CI without showing impact analysis + dry-run diff.
• CMDB writes require `WRITE_ENABLED=true` and `CMDB_WRITE_ENABLED=true`.
• CI relationships must have both parent and child defined (CSDM).
• All writes are captured in the NowAIKit audit log.